If you are not happy for your information to be used in the ways described here, you should stop using Medsee and cancel any appointments you have. If you have any questions about the use of your data please get in touch with us at info@medsee.co
This privacy notice tells you what to expect us to do with your personal information when you contact us or use one of our services. It applies to everyone who uses Medsee.
Personal information is any information that can be linked to you or another living person.
Medsee is a company under co-foundry, WeAreNova. Nova Command Ltd is a limited company registered in the UK, Nova Command trades as We Are Nova. (Company number 08927337) with registered address 17 Boundary Street, Liverpool, England, L5 9UB.
Why we use your personal information
We use your personal information to:
  • provide you with Medsee services
    For example we may use your personal information to:
    • allow you to use our services
    • respond to any queries you raise with us and to provide customer support
    • ask for feedback from you, if they have agreed to this
  • help maintain the quality of and improve Medsee services
    For example we may use your personal information to:
    • create anonymous information that we can use to help develop our services or provide to other organisations with an interest in our services, like regulators
    • anticipate demand for our services
    • monitor the performance of our website and applications
    • quality assure the services provided by Medsee GPs and members of Medsee staff
If you have agreed, we may also use your personal information to let you know more about our services and offers, or those of third parties and to understand the effectiveness of our advertising. This may include using your medical information, so we can offer services that are relevant to you. For example, we may ask you some questions relating to your general health, or you may choose to share your data from wearable devices, monitors or other apps with us.
The data we collect will require sensitive information on your health in order for you to benefit from the services that Medsee offers.
This includes (but not limited to)
  • Height
  • Weight
  • Allergies
  • Symptoms
  • Recordings of your online appointments
  • Notes and reports relevant to your health, including any information you have told us about your health.
  • Details of your treatment and care, including any diagnosis, medical advice, comments and care plan from your doctor and other staff who have cared for you.
  • Results of investigations, such as laboratory tests and x-rays.
  • Relevant information from health and social care professionals, relatives or those who care for you.
  • Information about your ethnicity, sexual orientation, sex life, religious beliefs or opinion or genetic data where this is relevant to your care or is information that you have provided to us as part of your care.
We use information about your location to advise you where your nearest pharmacy is.
You can stop us using your location information at any time by turning off the GPS setting in your device
  • If you provide us with feedback, we will use information from feedback information and survey responses from you.
This may include demographic information, such as where you live and your income, if you choose to provide it. It may also include your opinions about our services.
We anonymise this information before we use it to improve our services.
You can control your settings in your communications preference centre.
And if you pay for Medsee services
  • Payment and financial information
  • Your marketing preferences
This includes your purchases and orders, the charges you have incurred, payments you have made, your payment card details, any credit reference checks and any information from debt collection agencies
Where is my data stored
Your information will be stored on AWS (Amazon Web Services) and transferred online to the UK.
How long does Medsee hold my information for?
We will hold your information
Account information for individuals (including people who have completed the on-line registration process) who have not used our consultation services will be deleted after two years, unless we are required to retain such information for any legal or regulatory reason.
For all patients and users, we will hold your information for the duration of the time in which you use our services, which will include your digital health record.
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
If you do not pay for Medsee services and you want to exercise any of these rights regarding information held in your medical records, you should contact your GP practice. This is because it is your GP practice who holds those records and has control over them.
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which mean you may not always receive all the information we have about you.
To access a copy of your electronic medical records or other information that Medsee holds about you, please contact us at info@medsee.co
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
We will not usually amend medical records. This is because it is important that we have a copy of the information available to doctors at the time they are treating you. Instead we usually add a note to your record to highlight the information you consider to be incorrect.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances. Again, we will not normally delete information from medical records. This is because it is important that we have a copy of the information available to doctors at the time they are treating you.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing
You have the right to object to processing if we are able to process your information because the process forms part of public tasks or is in our legitimate interests.
Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
Your right to withdraw consent
You can control whether or not your personal information is used for marketing in your communication preference centre.
You have the right to withdraw your agreement to the use of your personal information for marketing at any time. You can do this by contacting info@medsee.co.
You are not required to pay any charge for exercising your rights.
To exercise any of your rights, please contact info@medsee.co.
We may ask you to provide us with identification so that we can be sure that we are dealing with the right person. This is a security measure. We may also contact you to ask you to put your request into writing and/ or for further information in relation to your request to speed up our response.